Terms and Conditions

Change Orders
Paul Decorative Products is not obligated to accept changes requested after the order is acknowledged. However, we will accept reasonable change orders with the following conditions: 1 - The request for change must be submitted in writing and received in time to be implemented. 2 - Changes will be subject to additional charges for material, labor, and administrative costs, if applicable.

Once accepted, orders may not be cancelled without our written consent and a cancellation or restocking charge may, at the option of Paul Decorative Products, be applied on such orders. 

Materials and Designs
Paul Decorative Products reserves the right to make changes in design, construction, material, and dimensions or discontinue products without prior notice. All dimensions and weights are to be considered approximate. All designs remain the exclusive property of Paul Decorative Products and may not be duplicated.

Published prices are list (retail) unless otherwise noted. List prices do not include shipping, crating and packing, or storage charges, in-transit insurance, sales and other taxes, local delivery, uncrating, or installation. We reserve the right to change prices without notice.

Terms of Payment
OPEN ACCOUNT: net 30 days from date of invoice. 

PROFORMA ACCOUNT: Payment in full is required with order. When an extended delivery time is necessary, a 50% deposit is required with order. An invoice will be rendered upon completion of order and payment is due before shipping. If the balance due is not received within thirty (30) days from date of invoice, merchandise will be deemed delivered. We reserve the right to transfer the merchandise to storage with costs of transfer and storage to be charged to customer’s account. Customer bears the risk of loss or damage during such transfer and storage.

PAST DUE BALANCES: All invoices not paid within thirty (30) days will be subject to 1 1/2% monthly interest charge. Past due accounts are subject to credit hold until the account is brought up to date.

Crating, Packing, and Shipping
Paul Decorative Products will ship merchandise via UPS prepaid wherever possible. Merchandise shipped via another carrier will be freight and in-transit insurance charges collect. If customer omits specific instructions, we will ship in the manner determined by us. All shipments are made f.o.b. point of origin. Paul Decorative Products assumes no responsibility for safe arrival after the goods have been transferred to the carrier. Any claims for loss or damage must be filed by the purchaser or consignee directly with the carrier. Paul Decorative Products will insure all shipments for purchase price value with the carrier unless otherwise instructed. Unless the customer advises in writing to the contrary, Paul Decorative Products reserves the right to make part shipments. Our invoices covering these part shipments are to be paid as they are rendered. Crating charges will be invoiced at approximately $25.00 net per cubic foot.

Delivery and Installation
Paul Decorative Products does not accept any liability where on-site conditions and limitations prevent final installation of items. Paul Decorative Products is not liable for any delay or failure to deliver or perform due to strikes, lockouts or other labor difficulties, accident, fires, acts of God, or any other causes of like or unlike nature beyond our control.

Damage Claims
All Paul Decorative Products merchandise is carefully inspected prior to shipment. Paul Decorative Products is not responsible for damage in shipment or in storage. Customers should carefully inspect all items at the time of delivery and note any obvious damage on the delivery receipt. For the customer’s protection, such obvious or subsequently discovered concealed damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits. All claims for damage to goods while in transit must be settled with the carrier by the consignee. Damaged freight cannot be refused by the consignee. Note any visible damage or shortage on delivery receipt before signing.

Finish Warranty
The finish on all Paul Decorative Products merchandise is warranted against all defects in material and workmanship during normal residential use for one year. 

All other aspects of Paul Decorative Products merchandise are warranted against all defects in material and workmanship for a period of one year from the date of delivery. During the warranty period, Paul Decorative Products will repair or, at its option, replace defective merchandise free of charge upon presentation to Paul Decorative Products. This warranty does not apply to damage resulting from shipping, accident, alteration, misuse, negligence, abuse, ordinary wear and tear or improper installation. This warranty is given expressly and in lieu of all other warranties, expressed or implied, of merchantability and fitness for particular purpose and constitutes the only warranty made by Paul Decorative Products.
Paul Decorative Products shall in no way be liable for any incidental or consequential damages, labor, or transportation costs. Some states do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the original consumer purchaser specific legal rights, and you may have other rights that vary from state to state.

Other Claims
All claims against Paul Decorative Products, including defect, shortages and errors, must be made in writing within ten (10) days from receipt of merchandise. Failure to make any claim against Paul Decorative Products within such ten (10) day period shall constitute acceptance of the merchandise and a waiver of any such defects, shortages, error, or other claims.

No merchandise may be returned to Paul Decorative Products without our written consent showing our returned goods authorization number (RGA) on the shipping label of the goods being returned. Returns must be delivered or shipped prepaid to our Louisa, VA warehouse. Unauthorized returns will be refused. No merchandise may be returned three months after the invoice date. Returns for reasons other than valid claims will be subject to handling or Re-Stocking charge. All returned goods are subject to inspection, and we reserve the right to refuse goods that are not in original condition. Custom fabricated or special finished items can not be cancelled once production commences nor can they be returned for credit. We will not issue RGA’s or credits for less than $20.00. No cash refunds.


All faucets and shower sets are approved by the New York State Department of Environmental Conservation. These sets also comply with NSF 61 and ASME/ANSI A112.18.1M standard and the pressure balanced and thermostatic valves comply with CSA B-125. Many of our products conform to the principles of the Americans with Disabilities Act (ADA). 

Metal Finishes & Maintenance
All metal finishes other than chrome are coated with a clear baked lacquer. To maintain the finish, use a soft cloth, warm water and a non-abrasive cleaner.
Please be aware that some finishes are more durable than others. Hard water conditions or the use of polish, detergents, abrasive cleaners, organic solvents, or acid to polish or clean, could radically shorten the useful life of the finish.

Plumbing fittings with knobs are furnished with right hand valves. Sets with lever handles have right and left hand valves. Lavatory and deck tub valves as well as 2-valve wall bodies have one-quarter turn, positive stop, ceramic disk cartridges. All deck tub sets come standard with full port 3/4” valves.